🌿 Returns & Refunds
At Passion Garden, every cactus and succulent is carefully inspected and packed before dispatch to ensure it reaches you in healthy condition. As we deal with live plants, our return and refund policy is slightly different from that of regular products.
🌵 Returns
Due to the perishable nature of live plants, we do not accept returns once an order has been delivered.
We encourage customers to read the product description carefully before placing an order. If you have any questions about a plant, feel free to contact us before purchasing.
Damaged or Incorrect Orders
We take great care in packing every order. However, if your plant arrives damaged during transit or you receive an incorrect item, please contact us within 24 hours of delivery.
To help us review your request, please share:
- Your Order Number
- Clear photos of the plant
- Photos of the packaging (inside and outside)
Refunds & Replacements
Once your request has been reviewed and approved, you may choose either:
- A full refund, or
- A replacement plant (subject to availability).
Our goal is to ensure every customer has a positive experience shopping with Passion Garden.
Order Cancellation
Orders can be cancelled only before they have been dispatched.
Once an order has been shipped, cancellation is no longer possible.
Refund Processing
Approved refunds will be processed to the original payment method.
Depending on your bank or payment provider, the amount may take 5–7 business days to reflect in your account.
Need Assistance?
If you experience any issues with your order, we’re here to help.
Email: cactusinjalandhar@gmail.com
Phone: +91 70094 96707